Warranty Policy

At Romain Pickups, we are committed to delivering high-quality, handwound guitar pickups that meet the highest standards of craftsmanship and performance. We take great pride in the durability and reliability of our products, but if any issues arise, we stand behind our work.

Limited Lifetime Warranty

Our handwound guitar pickups are covered by a Limited Lifetime Warranty against any defects in materials or craftsmanship. If your pickup is found to be defective or faulty due to manufacturing issues, we will replace it free of charge, subject to the conditions below.

Warranty Coverage

This warranty covers:

  • Defects in materials: Any issues related to faulty components used in the pickup.
  • Defects in craftsmanship: Any issues related to the handwinding process or assembly.

Warranty Conditions

To qualify for a free replacement, the following conditions must be met:

  1. Return of the Defective Pickup: The faulty or defective pickup must be returned to us for diagnostics and analysis to help prevent future issues.
  2. Diagnostics: Upon receipt, our team will thoroughly inspect the returned pickup to determine the cause of the issue.
  3. Original Ownership: This warranty applies only to the original purchaser and is non-transferable.

What Is Not Covered:

  • Damage resulting from misuse, improper installation, or modifications.
  • Wear and tear from regular use.
  • Pickups that have been disassembled, rewound, or tampered with by unauthorized personnel.

How to Make a Warranty Claim

If you believe your pickup is faulty or defective:

  1. Contact us with a description of the issue.
  2. Ship the defective pickup to the address provided by our team.
  3. Once received and diagnosed, we will replace the pickup free of charge if the fault is found to be covered by this warranty.

Shipping Costs

Customers are responsible for the cost of shipping the defective pickup to us. Romain Pickups will cover the cost of shipping the replacement pickup back to the customer.

Limitation of Liability

This warranty is the sole remedy provided by Romain Pickups for defective pickups. Romain Pickups is not responsible for any indirect, incidental, or consequential damages related to the use of our products.

We appreciate your trust in our products and are committed to ensuring your satisfaction. If you have any questions regarding this warranty, please contact us.

This policy ensures the customer gets a replacement while we analyze defects to improve quality.