Return Policy

At Romain Pickups, we take great pride in crafting high-quality, handwound electric guitar pickups. We want you to be fully satisfied with your purchase. If, for any reason, you are not satisfied, we offer the following return policy:

1. Eligibility for Returns

• Items are eligible for return within 30 days of the delivery date.
• The product must be in its original condition with no signs of installation or modification.
• Custom pickups are non-returnable unless they are defective upon arrival.




2. Return Process

• To initiate a return, please contact us at info@romainpickups with your order details and reason for the return.
• Once your return request is approved, we will provide you with the return shipping address.
• You are responsible for the return shipping costs, unless the item is defective or incorrect.




3. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days and automatically applied to your original payment method.
• Shipping costs are non-refundable unless the return is due to a defect or error on our part.




4. Exchanges

• If your pickup arrives defective or damaged, we will gladly exchange it for the same item. Please notify us within 7 days of receiving the item.
• Custom pickups can only be replaced if defective upon arrival.

 

5. Non-Returnable Items

• Custom pickups
• Items damaged due to improper installation or misuse
• Products returned after the 30-day period

6. Contact Us

If you have any questions regarding our return policy or need assistance, feel free to contact us.